An email sent...

This email explains it all...

"My name is Kelli Sowards and I am a new customer of Sears. I have recently ordered tires online Monday, November 22 in which the email gave me the estimated delivery of the tires of 1-3 days. I set up an appointment through the online sears tires for friday. As the email directed, I should expect an email confirming not only for the delivery of my tires but maybe even when they were shipped. I received neither. Saturday rolls around and I still hear nothing for Sears. I called the Sears Auto Department at the Mid Rivers Mall (636-970-4535) at 3:04pm in which the young man asked for my name and number and he'd call me back as he was with a customer. He never called me back. Monday at 12:22pm I once again called the Sears Auto Department and I get the same thing. He asked for my name and number and he'd call me back. He never called. I then called the Customer Service (1-800-689-4461) at 1:30pm to get some information. The phone rang at least 15 times before someone finally answered. He ended up being very helpful and if I could I'd give him a raise I would. He checked my order and found that the tires were not suppose to arrive until Wed December 1. He then said that if I did not receive a delivery confirmation email by then to call back for a compensation. By 4:17pm on Wednesday December 1, I still had not heard from Sears. I called the Customer Service number where a young man informed me that the systems were being updated, to call back in an hour. I then called the Sears Auto Department at 4:23pm to see if they knew anything. The young man tried looking up my information on the computer but did not find my order. He then went to the back to search through the new shipment that was just made. He said that they had not gone through the shipment, my tires may be there. I then called customer service back at 5:54pm and the systems were still being updated. I am quite exhausted with something that should have been an easy transaction. I had high hope for Sears but have not received a good impression. I am to the point where I just want my hard earned money back and take my business where I'll recieve my product in a timely manner."

I eventually asked for a reimbursement and have yet to hear back from anybody about it. I did receive a response and all it said was my order was still processing and sorry for the inconvenience.